State of Florida

Government Operations Consultant II

State of Florida

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Salary

💰 $55,000 per year

About the role

  • This position serves as a Disabled Veterans’ Outreach Program (DVOP) Specialist responsible for providing outreach and facilitate placements to meet the employment needs of eligible veterans and eligible spouses entitled to benefits, in accordance with priorities as determined by the Federal Department of Labor.
  • Confer with supervisor to assist in identifying improvement processes and develop solutions for JVSG program.
  • Performs duties set forth in Title 38 of the United States Code (U.S.C.), Veterans Program Letter (VPL) 03-14 and VPL 03-14 Changes 1 & 2 through a case management process.
  • Consults with federal, state, and local officials on matters applicable to serving eligible persons as a DVOP.
  • Conducts comprehensive and specialized assessments to eligible persons and develops an individual employment plan to identify the employment goals, appropriate objectives, and services for participants that will lead to sustained careers and lasting self-sufficiency.
  • Provides individualized case management to eligible veterans and eligible spouses with Significant Barriers to Employment (SBEs), including: supervising group career counseling to promulgate knowledge of veteran resources and local initiatives created to address barriers limiting employment opportunities and to promote peer support; conducting individual counseling and career planning with a goal of long term employment and self-sufficiency; providing short-term pre-vocational services that may include development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare individuals for unsubsidized employment or training.
  • Evaluates community organizations to assess and leverage assets that can be utilized to mitigate individual barriers of eligible persons within case management.
  • Coordinates with the U.S. Department of Veterans Affairs (VA) Intensive Service Coordinator (ISC) to provide case management assistance to Vocational Readiness and Employment (VR&E), (Chapter 31) special disabled Veterans and other Veterans with SBEs.
  • Assures compliance inside the Department of Economic Opportunity (DEO) management information system by recording accurate and complete case management activities and case notes.
  • Reviews programs, services, forms, reports, analyzes data for compliance with state and federal statutes, policy and regulations and confers with management and users to identify problems and improvements.
  • Mentors new DVOP specialists, VA Work Study students (internship students), and SkillBridge interns on procedures, forms, and reports according to organizational policy.
  • Provides outreach to local organizations, such as, but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to educate the organizations serving Veterans on how to identify veterans with SBEs’ and to refer veterans to the Disabled Veterans Outreach Program Specialist located at the Career Center for services.
  • Performs other veteran duties IAW the Jobs for Veterans State Grants as required.

Requirements

  • Knowledge of applicable regulations, Veteran Program Letters, state and local guidance, and programs/opportunities for veterans and covered persons (i.e. Federal Bonding program, Federal Work Opportunity Tax Credit Eligibility, etc.)
  • Knowledge of the laws governing veterans’ preference in employment and workforce services.
  • Knowledge of veterans’ re-employment rights.
  • Knowledge of entitlement and priorities of veterans for medical and surgical services in veteran hospitals.
  • Working knowledge using Microsoft Office applications, including Word, Excel, PowerPoint.
  • Knowledge of basic sales principles and skills.
  • Knowledge of workforce plans and business/management principles.
  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of the principles and techniques of effective customer service.
  • Knowledge of the basic principles of counseling and case management.
  • Skilled in group presentations or workshop instruction and/or facilitation.
  • Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
  • Ability to provide excellent customer service.
  • Ability to promote and market the Career Center.
  • Ability to deal with the public in a tactful, courteous and effective manner.
  • Ability to work effectively as part of a team.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to utilize problem-solving techniques.
  • Ability to conduct effective interviews.
  • Ability to work independently by planning, organizing and coordinating work assignments.
  • Ability to prepare reports to include recording, evaluating and analyzing data.
  • Ability to understand and apply applicable rules, regulations, policies and procedures.
Benefits
  • State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
  • Retirement plan options, including employer contributions ( www.myfrs.com )
  • Nine paid holidays and a Personal Holiday each year
  • Annual and Sick Leave Benefits
  • Student Loan Forgiveness Program ( Eligibility required )
  • Flexible Spending Accounts
  • Tuition Fee Waivers (Accepted by major Florida colleges/universities)
  • Ongoing comprehensive training provided
  • Career Growth
  • Highly skilled, professional environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementindividual employment plan developmentcareer counselingpre-vocational servicesdata analysisgroup presentationsinterviewing skillscommunication skillscustomer servicesales principles
Soft skills
effective communicationteamworkproblem-solvingtactfulnesscourtesyindependenceorganizationrelationship buildingmentoringfacilitation