Customer Service Specialist
State of Florida
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Salary
💰 $37,044 per year
About the role
- Interview and assess customer needs
- Evaluate education, training and experience of applicants
- Provide job openings and training opportunities
- Record and process job orders
- Promote office program to employers and maintain contacts
- Administer General Aptitude Test Battery if necessary
Requirements
- Level 2 security background screening required
- Tier 1 certification as a Workforce Professional within one (1) year of employment
- Knowledge of effective communication principles
- Ability to provide excellent customer service
- Ability to conduct effective interviews
- Knowledge of data collection methods
- Ability to establish effective working relationships
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Tuition fee waivers
- Ongoing comprehensive training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data collection methodsGeneral Aptitude Test Battery
Soft Skills
effective communicationcustomer serviceconducting interviewsestablishing working relationships
Certifications
Tier 1 certification as a Workforce Professional