Child Support Customer Service Front Line Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Fort Lauderdale • Florida • United States
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Salary
💰 $49,793 - $60,231 per year
Job Level
About the role
- Managing a team of 11 operational staff.
- Functioning as administrator, coach, and advisor and providing training to team members.
- Working with the Service Center Manager to develop, implement and monitor operational plans.
- Determining resource needs and shifting available resources to ensure the highest level of productivity.
- Analyzing existing and new business requirements to determine gaps and provide solutions.
Requirements
- Currently employed with the Florida Department of Revenue.
- One year of experience processing Child Support cases in a government or private program.
- One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
- One year of experience reviewing and applying policies and procedures.
- One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
- Experience in communicating through a variety of methods (i.e., report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
staff developmenttrainingresource managementbusiness analysispolicy applicationconflict resolutionproblem solvingreport writingpublic speakinginterpersonal communication
Soft skills
coachingmentoringteam managementcommunicationcollaborationadaptabilityleadershiporganizational skillsanalytical thinkingsolution-oriented