General and Operations Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $50,584 - $58,311 per year
Job Level
JuniorMid-Level
About the role
- Lead the management team in the Bureau of Operations, Licensure Support Services, Customer Contact Center
- Shape a culture of excellence, foster collaboration, and ensure superior service
- Engage in supervisory responsibilities, including communicating, motivating, training, and evaluating employees
- Direct and plan work, develop performance expectations, and maintain work schedules
- Oversee training, development, and recruitment of all call center staff
- Manage daily operations and resource planning in the Centralized Call Center
- Ensure high-quality customer service and operational efficiency
- Lead policy development and streamline processes
Requirements
- Two (2) years’ working in a structured Customer Contact Center
- Two (2) years’ managing teams who provide customer service
- College education can substitute for the required experience on a year-for-year basis
- Demonstration of personal, professional development geared toward public administration, management and leadership
- Experience at a management level in a customer contact center; experience supervising teams of call agent supervisors is highly preferred.
- Understanding of customer service in a high-volume, front-line customer contact center and the ability to resolve issues.
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationmotivationtrainingevaluationcollaborationcustomer serviceoperational efficiencypolicy developmentprocess streamlining