Call Center Scheduler
Lifepoint Health®
Call Center Operations Representative
State of Florida
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
JuniorMid-Level
About the role
- Primary function: provide support services related to government assistance eligibility in a call center setting
- Process a broad range of customer service activities and enter information into a computer-based eligibility system
- Conduct phone interactions with customers and provide referrals to other agencies and resources
- Educate customers on the benefits of My ACCESS Account; resolve EBT ACCESS card issues
- Ensure electronic case records are documented thoroughly and properly
- Comply with laws, rules, regulations, policies, and program requirements
Requirements
- Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility
- Ability to attend an 8 - 12-week mandatory paid training course
- Preference for bilingual in Spanish/English or Creole/English
- US citizenship requirement
- Selective Service System registration
- Background screening including state and national criminal history checks; fingerprinting
- Willingness to work from the official office location with potential to work remotely based on performance
