Leadership Development and Training Specialist
State of Florida
Training Consultant, Operations
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
Junior
About the role
- Provide end-user support for internal and external users in the Department’s LMS.
- Test and pilot materials for quality assurance and functionality in the system before publishing.
- Support the creation of events and sessions within the LMS for learners to find and register for training and assist instructors with submission of rosters as needed.
- Maintain a system of catalog management to manage all aspects of the training catalog including but not limited to creating unique training course names, verifying providers, and assigning subjects.
- Ensure the catalog is on an audit schedule to ensure fidelity of system.
- Review externally procured trainings/subscriptions requested for publishing in the LMS.
- Attend and participate in various technical exchange groups and forums related to Learning Management Systems and eLearning supports.
- Create and generate reports and dashboards as requested/required.
Requirements
- A minimum of one year providing administrative support to a learning management system.
- A minimum of one year of experience of working in a call center or customer service center.
- Proficiency in Microsoft Word, PowerPoint (Office Suite) and Microsoft Teams.
- Exceptional critical thinking skills.
- Passion for learning and improving training programs and learning management system processes.
- Strong communication skills, verbal, and written.
- Ability to establish and maintain effective working relationships with others.
- Ability to make decisions and recommend solutions.
- Proficient in collaborating within a cross-functional team.
- Consistently demonstrate a high level of professionalism in interactions and personal presentation.
Benefits
- Competitive pay
- Health insurance (details not specified)
- Retirement benefits (details not specified)
- Paid time off (details not specified)
- Training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative supportlearning management systemquality assurancecatalog managementreport generationdashboard creation
Soft skills
critical thinkingcommunicationrelationship buildingdecision makingcollaborationprofessionalism