State Farm

Customer Support

• Manage inbound and outbound calls to address customer inquiries and concerns.
• Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
• Perform data entry tasks to update customer records and track interactions.
• Analyze customer feedback and provide insights for service improvement.
• Assist customers with troubleshooting issues and provide effective solutions.
• Collaborate with team members to enhance overall customer satisfaction.
• Maintain a professional demeanor while handling challenging situations.

Licensed Customer Service Representative

Marketing

• Plan and implement local marketing and networking activities.
• Manage digital outreach including social media and online engagement.
• Support event coordination and community involvement.
• Track campaign performance and provide regular updates to the agent.
• Collaborate with team members to align marketing and customer engagement goals.

Licensed Customer Service Representative

Marketing Liaison