State Collection Service, Inc.

Client Service Account Specialist

State Collection Service, Inc.

full-time

Posted on:

Location Type: Office

Location: Madison • Wisconsin • United States

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About the role

  • Act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks
  • Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner
  • Participate in client meetings by gathering and formatting data on activity and performance, developing an agenda, coordinating schedules, and updating meeting trackers & follow-up items
  • Schedule meetings, conduct pre-meeting audits, organize prep meetings, and be the final editor and proofreader of the meeting booklet
  • Document and publish minutes from meetings, and handle appropriate tickets that arise
  • Respond to internal staff inquiries regarding clients and accounts
  • Produce and distribute reports on client and department activity
  • Communicate proactively with clients and internal team regarding business issues, company changes, and ideas
  • Ensure company staff are informed on a proactive basis of client issues, concerns and changes
  • Seek out additional business opportunities with existing and prospective clients
  • Support the achievement of department goals and notify management and teammates when problems arise
  • Assist in the training and mentoring of other employees as needed
  • Look for ways to improve current practices and procedures

Requirements

  • 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function
  • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
  • Ability to create, maintain, analyze and distribute reports
  • Strong rapport-building and problem resolution skills
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills
  • The ability to work on multiple tasks simultaneously
  • Articulate written and verbal communications skills
  • The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals
  • Strong focus upon Customer Service and deliverables and significant attention to detail
  • Flexibility to travel to client meetings and conferences
Benefits
  • Health, Dental, Vision, Life and Disability Insurance
  • 401K w/employer match
  • HSA/Flexible spending accounts
  • Paid time off
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
report creationdata analysisdocument publishingmeeting coordinationpre-meeting auditsproofreadingticket managementclient correspondenceinformation requests handlingbusiness opportunity identification
Soft Skills
rapport-buildingproblem resolutionorganizationmultitaskingarticulate communicationpresentation skillscustomer serviceattention to detailflexibilitymentoring