State Collection Service, Inc.

Health Care Customer Service Representative – 2nd Shift

State Collection Service, Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $15 - $17 per hour

Job Level

Junior

About the role

  • Handling inbound and outbound calls in a high-tech environment
  • Resolving general questions regarding insurance, financial assistance, and processing payments
  • Makes and answers calls in the name of the client to resolve billing and payment issues
  • Responds to requests for information by patient/account holders in a professional manner
  • Acts to gain payment or arrangement of payment on behalf of the client as appropriate
  • Investigates and responds to client enquiries as needed
  • Enters and monitors payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Requirements

  • 1+ years’ experience working in Call Center of Customer Service function
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills
  • Ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments
  • Ability to work successfully and cooperatively within a team-based environment
  • Bilingual candidates will provide additional support for bilingual calls
Benefits
  • Health, Dental, Vision, Life and Disability Insurance
  • 401K w/employer match
  • HSA/Flexible spending accounts
  • Paid time off starting at 90 days
  • Annual profit sharing
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
medical terminologypatient billinghealthcare insurancehealthcare administration
Soft skills
organization skillsflexibilityteamworkmultitaskingprofessional communication