Statara Solutions

Director, Client Strategy – Development

Statara Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the final owner of strategic client relationships and long-term account health.
  • Build and maintain trusted executive-level relationships, including engagement with boards, committees, and senior member leadership.
  • Lead strategic client discovery, annual and multi-quarter planning, and executive reviews.
  • Own client outcomes and act as the escalation point for complex, high-risk, or sensitive matters.
  • Apply deep experience advising trade associations, advocacy organizations, or membership-based clients operating in policy- or issue-driven environments.
  • Own mid- to long-term client strategy (multi-quarter to annual horizons).
  • Balance client ambition with delivery feasibility and internal capacity planning.
  • Serve as Pod Lead, accountable for defining workflows, delivery standards, prioritization, and resource allocation across client portfolios.
  • Translate client goals into multi-quarter roadmaps aligned to Statara’s Data, Insights, and Activation capabilities.
  • Ensure consistent, high-quality service delivery across pods through governance, performance oversight, and continuous improvement.
  • Partner with cross-functional leaders to optimize delivery models and scale best practices.
  • Own organic revenue growth, including renewals, upsell, cross-sell, and expansion opportunities.
  • Lead renewal strategy, pricing discussions, scope expansion, and commercial negotiations.
  • Identify new revenue opportunities and shape solution alignment in partnership with Business Development.
  • Oversee pipeline health and conversion for existing accounts, ensuring growth targets are met or exceeded.
  • Develop executive-level case studies and proof points demonstrating client impact and ROI.

Requirements

  • Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
  • Attention to detail and the ability to troubleshoot and resolve issues quickly.
  • Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
  • Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
  • Demonstrated ability to independently manage client pods with minimal supervision.
  • Consistently delivers high‑quality, on-time work across multiple accounts.
  • Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
  • Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
  • Effective at keeping internal teams and clients aligned through concise, proactive communication.
  • Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
  • Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
  • Experience troubleshooting and adjusting work based on feedback.
  • Experience working directly with voter files. (Nice-to-Have Skills)
  • Understanding of voting processes and political district boundaries.
  • Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
  • Familiarity with U.S. Census Bureau geographies, datasets, and data products.
  • Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.
Benefits
  • We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
  • COMPETITIVE COMPENSATION
  • Including a 401(k) with generous company matching.
  • 100% REMOTE WORKING OPPORTUNITY
  • Always have been and always will be.
  • TOP-NOTCH MEDICAL COVERAGE
  • Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
  • GENEROUS PAID TIME OFF
  • 23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
  • PAID PARENTAL LEAVE
  • 10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officetechnical writingdata analysisautomated reportingclient managementaccount strategy implementationissue resolutionvoter file manipulationdataset analysisKPI reporting
Soft Skills
communicationattention to detailtrust buildingproject managementindependent managementhigh-quality deliveryproactive communicationproblem-solvingclient satisfactioncross-functional collaboration