Statara Solutions

Manager, Client Strategy – Development

Statara Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience.
  • Serve as the primary operational point of contact for assigned clients.
  • Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through.
  • Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations.
  • Monitor account health indicators, proactively addressing risks, blockers, or delivery issues.
  • Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations.
  • Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments.
  • Focus on quarterly execution, near-term delivery, and day-to-day performance.
  • Ensure consistency, reliability, and quality across all assigned client work.
  • Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level.
  • Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails.
  • Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives.
  • Own project timelines, deliverables, and execution metrics for assigned workstreams.
  • Model and reinforce pod workflows, standards, and best practices.
  • Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation.
  • Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making.
  • Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations.
  • Execute approved expansion initiatives and new scopes once commercial decisions are finalized.
  • Contribute to case studies, performance summaries, and client success stories.
  • Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight.
  • High client satisfaction and strong day-to-day client relationships.
  • On-time, high-quality delivery across all assigned accounts.
  • Clear visibility into account health, risks, and opportunities.
  • Effective execution of account strategies that support renewals and growth without owning revenue outcomes.

Requirements

  • Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
  • Attention to detail and the ability to troubleshoot and resolve issues quickly.
  • Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
  • Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
  • Demonstrated ability to independently manage client pods with minimal supervision.
  • Consistently delivers high- quality, on-time work across multiple accounts.
  • Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
  • Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
  • Effective at keeping internal teams and clients aligned through concise, proactive communication.
  • Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
  • Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
  • Experience troubleshooting and adjusting work based on feedback.
  • Nice-to-Have Skills/Experience
  • Experience working directly with voter files.
  • Understanding of voting processes and political district boundaries.
  • Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
  • Familiarity with U.S. Census Bureau geographies, datasets, and data products.
  • Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.
Benefits
  • We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
  • COMPETITIVE COMPENSATION
  • Including a 401(k) with generous company matching.
  • 100% REMOTE WORKING OPPORTUNITY
  • Always have been and always will be.
  • TOP-NOTCH MEDICAL COVERAGE
  • Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
  • GENEROUS PAID TIME OFF
  • 23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
  • PAID PARENTAL LEAVE
  • 10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officetechnical writingautomated reportingdata analysisissue resolutionproject managementclient managementaccount strategy implementationKPI assessmentdata manipulation
Soft Skills
communicationattention to detailtrust establishmentindependent managementproactive communicationproblem-solvingrelationship managementexecution qualitymulti-taskingstrategic thinking