StarTech.com

Bilingual Technical Advisor – English, Spanish

StarTech.com

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$50,000 - CA$75,000 per year

Job Level

Junior

About the role

  • Act as the first point-of-contact for customers.
  • Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility.
  • Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf.
  • Assess customer needs using probing questions and recommend appropriate StarTech.com products.
  • Offer innovative solutions tailored to meet unique customer requirements.
  • Identify sales opportunities and escalate to the appropriate internal teams.
  • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
  • Gather and document each interaction with a customer in the Customer Relationship Management platform.
  • Regularly follow up and attempt to resolve any outstanding customer issues.

Requirements

  • Post-secondary education, preferably in an IT related discipline
  • Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology
  • Experience providing exceptional customer service/support
  • Knowledge of the IT industry, including connectivity, hardware and peripherals
  • Intermediate level of knowledge of computer/peripheral hardware
  • Excellent verbal/written communication skills
  • Ability to successfully communicate with and support customers with varying degrees of technical knowledge.
  • Detail oriented with strong analytical skills and problem-solving capabilities
  • Strong time management skills and the ability to prioritize in a fast-paced environment
  • Experience with remote support software and tools for troubleshooting (Preferred)
  • Additional languages to support our global customers (Preferred)
  • Familiarity with new and emerging technology (Preferred)
  • Certifications such as A+ and Network+ through CompTIA (Preferred)
Benefits
  • Comprehensive health benefits
  • Tuition reimbursement program
  • Retirement savings plans
  • Wellness Program
  • Additional perks and rewards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT helpdeskcomputer repaircomputer techniciantroubleshootingconfigurationinteroperabilitycompatibilitycustomer relationship managementremote supporthardware knowledge
Soft Skills
customer serviceverbal communicationwritten communicationanalytical skillsproblem-solvingtime managementdetail orientedprioritizationadaptabilityinterpersonal skills
Certifications
A+Network+