Robotics

• Maintaining the health of our global fleet of robots through daily maintenance and repair tasks (diagnosing unforeseen problems, troubleshooting equipment malfunctions, repairing or replacing faulty equipment like tires, electronics, motors)
• Carrying out preventive maintenance activities and upgrades on robots and infrastructure
• Monitoring and servicing internal systems, running tests and completing reports, and completing updates or improvements to existing systems as appropriate
• Perform root cause analysis to identify causes of faults or problems and systematically develop solutions to prevent/solve underlying issues
• Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools
• Maintain a clean and organized hub by performing accurate spare parts inventory audits twice a week and ensuring all tools are accounted for and returned to their proper location after use
• Work with engineering team to identify potential improvements regarding robot health and design
• Assist Operational Team and vendors/merchants by providing in-person assistance through performing weekly Merchant Preflights to understand service-related issues, provide operational and troubleshooting assistance related to Starship-provided devices, and act as a Starship brand representative while interacting with clients
• Occasionally support Operational Service team by assisting with Robot field rescues or operational services tasks when needed
• Other duties as assigned

Robot Technician

Job Level

Tech Stack

About the role

Requirements