Maintaining the health of our global fleet of robots through daily maintenance and repair tasks (diagnosing, troubleshooting, repairing or replacing parts such as tires, electronics, motors)
Carrying out preventive maintenance activities and upgrades on robots and infrastructure
Monitoring and servicing internal systems, running tests, completing reports, and performing updates or improvements
Perform root cause analysis to identify causes of faults and systematically develop solutions
Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools
Maintain a clean and organized hub, perform spare parts inventory audits twice a week, and ensure all tools are accounted for and returned
Work with engineering team to identify potential improvements regarding robot health and design
Assist Operational Team and vendors/merchants by providing in-person assistance, performing weekly Merchant Preflights, and acting as a Starship brand representative
Occasionally support Robot field rescues or operational services tasks
Other duties as assigned
Requirements
A passion for robots and innovative technologies
Currently pursuing a degree in Engineering or another related STEM field
Previous experience in Technical Support and with any service desk application is beneficial, but not required
Good knowledge regarding mechanics, electronics, and IT
Excellent client-facing skills
Self-starter; takes initiative, can work without supervision
Knowledge of Unix/Linux systems, CLI tools, and scripting preferred, but not required
Hobby projects in electronics or mechanics
Previous experience in managing a large fleet of devices
Movement ability for frequent wrist, hand, and finger dexterity and full-body exertion
Ability to occasionally lift up to 70 lbs
Comfortable riding an ebike on various terrain
Must submit resume and availability when applying (Only candidates who send resumes will be considered)