Starling Bank

Customer Support

• Serve as point of contact for customers across inbound calls, online chat, social media and email
• Provide exceptional customer service, prioritising quality over strict targets
• Show ownership and accountability in offering solutions that help customers
• Maintain high service standards and continually improve customer experience
• Respond to customer complaints and escalate issues as necessary
• Support continuous improvement within the contact centre and seek to improve processes/workflows
• Work collaboratively within a dynamic team environment
• Complete a 6-week office-based training programme to gain required skills and knowledge

Customer Service Team Member

Manager

• Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
• We're looking for an Internal Control Testing Manager to join our Risk & Controls team within the Finance function. The 1LOD Finance Risk and Controls is responsible for the oversight of Risk & Controls in the Finance function. This role will be part of the Line 1B Risk and Control team and will report to the Head of Risk and Controls in Finance.
• We’re looking for a Control Testing manager to join the team and will support the team by:
• Planning the timeline for control testing performed by 1LOD teams.
• Perform and oversee testing of key controls, ensuring their design and operating effectiveness is assessed
• For controls testing performed by 1LOD teams, performing a detailed assurance review of testing performed to ensure compliance with relevant control testing standards
• Presenting any findings/recommendations to control owners and assisting in the control owner sign off process.
• The primary responsibility will be performing and reviewing the 1LoD Control testing but you will also be working with the Head of Risk and Controls to support the team with all related activities including Controls Testing, Risk and Control Self Assessments (RCSA), oversight of Issues and Actions and 1LoD monthly Risk Reporting.
• Please note; this is a 12 month fixed term contract.