Starling Bank

Senior Insurance Manager – Group Company Secretariat

Starling Bank

contract

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • - Lead the end-to-end management of the Group’s global insurance programme, including D&O, PI, Cyber, Crime, Property, Public Liability and other relevant lines.
  • - Plan, lead and execute our annual Group insurance renewal, ensuring timely submission of quality underwriting information and alignment to strategic needs.
  • - Proactively assess and implement insurance coverage necessary to support the Group’s growth initiatives, including those related to international expansion and M&A.
  • - Review, evaluate and recommend insurance structures, limits, deductibles and wording in line with risk appetite and commercial efficiency.
  • - Manage global broker partnerships and maintain oversight of broker service performance.
  • - Monitor insurance market developments and regulatory/industry trends, advising senior stakeholders and committees as appropriate.
  • - Act as the central point of contact for all insurance matters across the Group, ensuring effective engagement with our Finance, Legal, Risk, Technology and People teams.
  • - Provide internal education and training to elevate understanding and implementation of insurance best practices and foster a culture of proactive risk management and informed insurance decision-making.
  • - Prepare and present papers to relevant governance committees / Group boards as required.
  • - Ensure insurance documentation, schedules and certificates are maintained, stored appropriately and remain up to date.
  • - Support contractual negotiations by advising on insurance requirements, including reviewing indemnity and liability provisions in corporate and supplier agreements.
  • - Lead the management of all claims and potential claims, engaging with insurers, brokers, internal teams and legal advisers, as required.
  • - Support incident response processes and scenario planning, where insurance policies may be triggered (e.g. cyber events), ensuring timely notification and effective claims progression.
  • - Maintain claims records, insurer notifications, reporting and MI for senior management and governance committees.
  • - Ensure insurance risks are appropriately identified, assessed and documented in Group risk management frameworks.
  • - Maintain internal controls relating to insurance policies, claims processes and financial reconciliation of premiums and recoveries.

Requirements

  • - Significant experience in commercial insurance management, preferably in a financial services environment (banking, fintech or insurance) with demonstrable experience navigating multi-jurisdictional and evolving insurance requirements.
  • - Robust working knowledge of D&O, Cyber, PI and Crime policies, including relevant regulations, market norms and policy structures.
  • - Demonstrable experience leading insurance renewals, negotiating with brokers and underwriters, and managing claims.
  • - Ability to operate with a high degree of autonomy and exercise sound judgement.
  • - Excellent relationship management and communication skills, with proven ability to articulate complex insurance and risk management concepts to diverse audiences, including advising senior stakeholders.
  • - Robust analytical and organisational skills, with meticulous attention to detail.
  • **Personal Attributes**
  • - Confident, calm and credible, able to work effectively with senior leadership.
  • - Demonstrable commercial and risk management awareness, and a pragmatic approach to decision-making.
  • - Highly organised, proactive, adaptable and able to manage multiple priorities.
  • - Commitment to maintaining high standards of accuracy and governance.
Benefits
  • - 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • - An extra day’s holiday for your birthday
  • - Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • - 16 hours paid volunteering time a year
  • - Salary sacrifice, company enhanced pension scheme
  • - Life insurance at 4x your salary & group income protection
  • - Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • - Generous family-friendly policies
  • - Incentives refer a friend scheme
  • - Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • - Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
commercial insurance managementD&O policiesCyber insurancePI policiesCrime policiesinsurance renewalsclaims managementnegotiation with brokersrisk management frameworksfinancial reconciliation
Soft skills
relationship managementcommunication skillsanalytical skillsorganisational skillsattention to detailautonomysound judgementproactiveadaptabilitydecision-making