Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)
Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners
Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
Travel to attend physical inventory counts at DCs to ensure the count is executed according to procedure 2x per year
Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance
Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners
Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full
Support and/or lead department projects as needed to support business activity
Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
Develop an understanding of inbound logistics and provide backup/secondary support as needed

Requirements

5+ years of experience working in supply chain, logistics, and/or operations within the CPG space
Strong 3PL warehouse/distribution center experience and B2B order management experience
Thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
Demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is ideal), system error troubleshooting, and advanced Excel capabilities
Data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions
Ability to work independently and own your workstream, sharing examples of how you’ve identified and solved crucial problems, taking action quickly

Benefits

Access to high-quality health care options
Access to a 401k with 5% employer match eligibility
4 weeks of vacation plus up to 20 paid holidays
12 weeks fully paid parental leave
+ 5 days of pet-ernity leave for pet adoption
Home office & internet supplement stipend
Fully remote work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supply chain managementlogisticsoperationsinventory controlfreight logistics3PL warehouse operationsB2B order managementdata analysisadvanced Excelchargeback analysis

Soft Skills

relationship managementproblem solvingindependencequantitative skillscommunicationorganizational skillscontinuous improvementproject managementanalytical thinkingattention to detail