Starface World

Operations

• Serve as the primary point of contact and relationship manager for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)
• Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope, delivering best in class service for all trade partners
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
• Travel to attend physical inventory counts at DCs to ensure the count is executed according to procedure 2x per year
• Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
• Support the further development of operations & logistics best practices, tools, and processes across outbound flows to optimize efficiency and department performance
• Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals, including chargeback analysis and claims management for all retail partners
• Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on-time delivery in full
• Support and/or lead department projects as needed to support business activity
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
• Develop an understanding of inbound logistics and provide backup/secondary support as needed

Manager, Logistics – Operations