Starbucks

Partner Relations Consultant

Starbucks

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $81,900 - $138,800 per year

About the role

  • provide consultation and support to retail leaders on performance management, employee relations issues and applicable company policies and employment laws
  • serve as an advocate – solicit and listen to partners’ ideas, questions and concerns
  • take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset
  • provide information and facilitate partners' ability to obtain information about Partner Resources programs
  • close collaboration with peers, senior partner resources business partners and other Partner Resources COE specialists for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, standards
  • participate in team calibration discussions to ensure consistent advice is provided
  • manage assigned workload of cases; ensuring that cases are prioritized, responded to and handled according to Standard Operating Procedures
  • prepare detailed case documentation and related communications; ensuring clarity, accuracy and the appropriate level of detail
  • participate in projects to improve the partner experience and/or drive efficiency
  • may lead one or more work streams of a related project

Requirements

  • B.A. or B.S. in Business, Psychology, Education, Communication, or related field
  • Closely-related human resources work experience or training may substitute for advanced education on a year-for-year basis
  • 4 years of Human Resources generalist or related operations leadership experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development
  • 1 year of consulting with internal clients to identify business needs and recommend solutions
  • Knowledge of the principles and practices of human resources management
  • Knowledge of local, federal, and state employment laws and regulations
  • Ability to apply consultative skills in a business environment
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to prioritize multiple demands effectively based on business needs
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced and changing environment
  • Ability to adapt and operate as an optimistic change agent
  • Proven ability to quickly establish effective working relationships, including by phone or electronic communications rather than face-to-face contact
  • Ability to learn company operations, policies and procedures.
Benefits
  • access to medical, dental, vision, basic and supplemental life insurance
  • other voluntary insurance benefits
  • short-term and long-term disability
  • paid parental leave
  • family expansion reimbursement
  • paid vacation from date of hire*
  • sick time (accrued at 1 hour for every 25 hours worked)
  • eight paid holidays
  • two personal days per year
  • participation in a 401(k) retirement plan with employer match
  • a discounted company stock program (S.I.P.)
  • Starbucks equity program (Bean Stock)
  • incentivized emergency savings
  • financial well-being tools
  • 100% upfront tuition coverage for a first-time bachelor’s degree
  • student loan management resources
  • access to other educational opportunities
  • backup care and DACA reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
human resources managementemployee relationsperformance managementconsultationperformance developmentcase documentationconsultative skillsbusiness needs assessmentproject managementStandard Operating Procedures
Soft Skills
communicationprioritizationteam collaborationadaptabilityrelationship buildingproblem-solvingactive listeninggrowth mindsetclarity in communicationindependence