About the role
- Champion customer engagement and oversee front of store operations to increase sales, conversions and service
- Actively engage customers to provide complete solutions
- Provide peer coaching and support to the store team to drive customer service, sales, and conversion
- Own weekly sales and merchandising activities
- Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store
- Champion company initiatives and adapt to change; perform other duties as assigned
- Remain available and support an engaging environment
- Complete daily tasks for merchandising and sales opportunities within the store
- Assist with completing and delegating operational tasks in partnership with the GM
- Peer coach team on the behaviors to win through role playing and feedback
Requirements
- Able to work a flexible schedule based on the store’s needs
- 1+ year experience selling retail products or services
- Must be able to and want to engage with customers and understand their needs
- Effective communication skills, organization, and adaptive to changing business priorities
- Experience coaching a team and/or supervising others
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously
- Staples does not sponsor applicants for work visas for this position (must have work authorization)
- Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance, full-time eligible for medical coverage
- And many more benefits
- Compensation based on qualifications and experience
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail salesmerchandisingcustomer engagementsales conversionoperational taskscoachingsupervisionconflict managementlifting materialsrole playing
Soft skills
effective communicationorganizationadaptabilityteam collaborationcustomer understandinghonestyintegritystress managementpeer coachingleadership