Staples Promotional Products

Key Account Representative, Technical

Staples Promotional Products

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Tech Stack

Switching

About the role

  • The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
  • Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed
  • Contribute to the development of solutions and proposals for both programmatic and transactional opportunities
  • Focus on customer retention and the following activities:
  • Penetrate accounts with multiple locations with local buying decisions
  • Assist in growth of new customers
  • Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities
  • Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments
  • Provide pricing & follow-up to external sales field and customer
  • Act as the point of contact for the customer when the Technology Seller is unavailable
  • Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels
  • Understand the key technology processes for sourcing, order fulfillment, and project management
  • Learn the primary Staples operating platforms (Sunrise and Sequoia)
  • Ad Hoc Support - includes requests from sales field, manager and leadership team for account and departmental initiatives
  • Engage OEM’s and Distributors as needed to get the best cost and product availability
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
  • Acts as external client advocate with internal partners
  • Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction
  • Maintain & regularly update EOL products & EDI Catalogs
  • Assist on program rollouts, implementations, and retention/sales growth related projects
  • Resolve issues to the customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections and IT.

Requirements

  • Minimum 4-5 years related Sales or Sales Support work experience
  • Minimum of 2-3 years of Technology Hardware Experience preferred
  • Proven self-starter with energy and motivation to uncover, develop and close sales with ability to work independently with minimal supervision
  • Must be results oriented and driven by both financial and career opportunities
  • Demonstrate strong time management skills
  • Demonstrate strong verbal and written communication skills
  • Context-switching expert: the ability to balance multiple concurrent responsibilities of varying priorities and to shift focus from one to another with minimal loss of productivity or work quality.
Benefits
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportcustomer retentionorder fulfillmentproject managementsales call tacticsclosing salespricing strategiesprogrammatic solutionstransactional opportunitiesaccount management
Soft Skills
self-starterresults orientedtime managementverbal communicationwritten communicationcontext-switchingindependent workcollaborationownershipcustomer advocacy