Staples Promotional Products

Special Order Account Representative

Staples Promotional Products

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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About the role

  • Provide product ideas, quotes, purchase order execution, and customer service relating to promotional and proprietary products and services that fall outside of the standard programs.
  • Respond directly to Sales Representative and customer inquiries while working towards high proficiency in most aspects of the role.
  • Develop customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
  • Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provide solutions to the customer.
  • Examine customer expectations to develop and present recommendations to customers for approval.
  • Utilize company systems combined with work experience for pricing application for larger volumes.
  • Work with suppliers to source products/negotiate cost to meet the customer's specific needs for non-program merchandise, special events, etc.
  • Collaborate with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements.
  • Support the program process by providing necessary customer information to ensure the success of a program.
  • Work with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
  • Resolve client/supplier/internal issues with guidance & assistance from mgr/team lead.
  • Involvement in ongoing improvement efforts as directed by management.
  • Represent Staples at customer shows, corporate trade shows, and occasional territory travel.

Requirements

  • Strong customer service knowledge and skills
  • Excellent customer relations and communication skills including verbal and written such as e-mail and phone skills
  • 2+ years of Microsoft programs (Excel, Outlook, Word, and PowerPoint) required
  • Demonstrated organizational skills with capacity to manage multiple projects simultaneously
  • High School Diploma or equivalent combination of education and related experience
  • 2+ years of related or transferable experience
  • Bachelor's degree in related field preferred
  • Promotional products merchandising or purchasing skills, preferred
  • Industry experience with ESP or SAGE is preferred
Benefits
  • Inclusive culture with associate-led Business Resource Groups.
  • Staples offers both Full-Time and Part-Time benefits.
  • Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k). Physical and Mental Health Wellness programs, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
promotional products merchandisingpurchasingcustomer servicepricing applicationorder specificationsproject managementnegotiation
Soft skills
customer relationscommunicationorganizational skillsproblem-solving
Certifications
High School DiplomaBachelor's degree