Staples Promotional Products

Account Executive

Staples Promotional Products

full-time

Posted on:

Location Type: Hybrid

Location: Lewisville • Texas • United States

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Job Level

Junior

About the role

  • Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to, Category Sales Specialists, Sales Operations, and Customer Service Teams.
  • Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.
  • Influences on-the-spot pricing decisions to cultivate a seamless customer experience.
  • Maintain and grow revenue by consistently meeting activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.
  • Manage sales funnel to close opportunities.
  • Implement strategies to retain at-risk customers or those considering canceling their subscriptions.
  • Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.
  • Keep customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions.
  • Gather feedback from customers about their experiences, needs, and preferences and convey this information to relevant departments within the company for improvement.
  • Identify and resolve customer problems, complaints, or inquiries, and ensure that customers receive timely and effective solutions.
  • Provide customers with information about new features, upgrades, or offerings that may be of interest to them and explain how these additions can benefit them.

Requirements

  • High school diploma or GED
  • 1+ years of experience in a sales, customer service, or a sales support position
  • 2+ years experience with MS Word, Outlook, Excel and PowerPoint
  • Bachelor's degree preferred or equivalent related experience
  • Account management experience
  • Solution oriented, self-starter and results oriented
  • Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
  • Adaptable to Change
  • Coachable, able to incorporate feedback
  • Ability to work in a team sales environment
  • Industry knowledge a plus
Benefits
  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salescustomer serviceaccount managementsales supportincremental salesgross profit goalssales funnel managementcustomer retention strategiescustomer feedback analysisproblem resolution
Soft skills
solution orientedself-starterresults orientedadaptable to changecoachableteamworkcustomer engagementcommunicationinfluencing skillsrelationship building
Certifications
high school diplomaGEDBachelor's degree (preferred)