Customer Service Representative III
Staples Promotional Products
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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About the role
- Routinely interact with customers who require assistance resolving issues that may be complex or escalated.
- Provide support for CSR internal team members in need of escalating and resolving complex issues.
- Perform research and determine optimal resolution.
- Provide timely follow-up and follow-through.
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts.
- Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed.
- Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards.
Requirements
- High school diploma or GED
- Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role.
- Distraction-free, designated workspace/home office with high-speed internet.
- Experience with basic equipment troubleshooting and PC/hardware set up.
- Must be able to work 11:30 AM-8:00 PM Eastern time
Benefits
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceequipment troubleshootingPC setuphardware setup
Soft Skills
problem solvingcommunicationcollaborationfollow-upattention to detail
Certifications
high school diplomaGED