Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Service Representative III
Staples Promotional Products
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support Staples Technology Solutions (STS) customers
- Routinely interact with customers who require assistance resolving complex or escalated issues
- Provide support for CSR internal team members for escalations
- Perform research and determine optimal resolution
- Provide timely follow-up and follow-through
- Collaborate with multiple teams (internal and external)
- Document details related to customer contacts
- Develop subject matter expertise across business areas
- Contribute to achieving KPIs (quality, productivity, schedule compliance, attendance)
Requirements
- High school diploma or GED
- Two years customer service (or equivalent) experience OR previously demonstrated success in a CSR I or II role
- Distraction-free, designated workspace/home office with high-speed internet
- Experience with basic equipment troubleshooting and PC/hardware set up
- Must be able to work 10:00 AM - 6:30 PM Eastern time for training
- After training, must be able to work 11:30 AM - 8:00 PM Eastern time
- Preferred: Two years customer service experience within the past 5 years
- Preferred: Previous work from home experience
- Preferred: Experience providing customer service support to a technical customer base preferred
- Preferred: Bachelor’s degree
