Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
Customer Service Representative II
Staples Promotional Products
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Routinely interact with customers who require assistance resolving issues that may be complex or escalated
- Perform research and determine optimal resolution
- Provide timely follow-up and follow-through
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
- Start Date: October 20, 2025
Requirements
- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
- Readily takes action and steps up to handle tough issues, displaying a can-do attitude
- Previous customer service experience
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to perform basic equipment troubleshooting and PC/hardware set up
- Must be able to work 8:30 AM - 5:00 PM Eastern time for training during the first 8 weeks
- After training, must be able to work 11:30 AM - 8:00 PM Eastern time
- Preferred: 2+ years Customer Service experience within the past 5 years
- Preferred: High School Diploma or GED
- Preferred: Previous work from home experience
