Customer Service Representative II
Staples Promotional Products
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
Visit company websiteExplore more
About the role
- Routinely interact with customers who require assistance resolving issues that may be complex or escalated
- Perform research and determine optimal resolution
- Provide timely follow-up and follow-through
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
Requirements
- Previous customer service experience
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to perform basic equipment troubleshooting and PC/hardware set up
- Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern.
- 2+ years Customer Service experience within the past 5 years (preferred)
- High School Diploma or GED (preferred)
- Previous work from home experience (preferred)
Benefits
- Inclusive culture with associate-led Business Resource Groups
- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic equipment troubleshootingPC setuphardware setup
Soft Skills
customer serviceproblem resolutioncollaborationcommunicationfollow-upattention to detail
Certifications
High School DiplomaGED