Solutions Implementation Consultant
PTC
CloudJavaScriptSFDC
Print Implementation Specialist
Staples Promotional Products
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Ensure promotion of the right online order platform for each customer maximizing customer experience and optimal revenue generation while balancing the overall cost to serve.
- Coordinate, expedite, and manage print implementation from customer signed proposal through set-up on web ordering platform.
- Improve implementation timeline through effective project management & collaboration with internal and external customers.
- Verify that all required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.
- Collaborate with Print & Marketing Account Executives as the resident online print specialist, partnering on the best program solution.
- Lead implementation calls with customer, vendor, and sales team to gather specific details concerning the set-up of print program items; distribute recap notes of the implementation call.
- Follow-up with the customer, implementation team members, and/or sales team to collect missing information.
Requirements
- Highly organized and detail oriented
- Excellent interpersonal, verbal, and written communication skills
- Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
- Capable of working efficiently in team and independent situations
- Ability to consistently communicate effectively with customer, vendors, and associates
- Understanding of industry equipment, software, and web solutions and how they work together
- Ability to work effectively in a team environment
- Strong computer and web skills with an ability to learn new systems and tools quickly
- High School Diploma or GED
- Previous project management experience
- Bachelor’s degree in business administration or related field (preferred)
- 2+ years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers (preferred)
- XMPie uStore experience (preferred)
- Print experience (preferred)
- Proficiency in PowerPoint, Excel, and Outlook (preferred)
