Stanton Optical

General

• Demonstrate optical knowledge and experience, able to assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
• Drive sales through building trust and consultative selling, guiding intentional traffic
• Recommend viable eyewear options to customers online via video conference/chat by assessing their lifestyle, budgetary needs and facial features, instilling confidence in their selection
• Troubleshoot customer service issues with internal support teams as needed
• Follow-up with customers for final resolution and increased customer satisfaction
• Speak about Stanton Optical and eyewear fashion trends with authority
• Guide customers through an online vision test for prescription renewal and seamlessly transition them to eyewear purchase
• Provide feedback and recommendations to continue to improve the omni experience for both customer and associate
• Assist with testing, training and communicating new software features and omni experiences
• Engage and pursue new business opportunities
• Support new omni-initiatives as needed

Eye Care Specialist