Eye Care Specialist

Stanton Optical

Virtual Eye Care Specialist at Stanton Optical aiding customers with eye care needs online through strong consultative selling and customer service skills.

Posted 7/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Demonstrate optical knowledge and experience, able to assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
Drive sales through building trust and consultative selling, guiding intentional traffic
Recommend viable eyewear options to customers online via video conference/chat by assessing their lifestyle, budgetary needs and facial features, instilling confidence in their selection
Troubleshoot customer service issues with internal support teams as needed
Follow-up with customers for final resolution and increased customer satisfaction
Speak about Stanton Optical and eyewear fashion trends with authority
Guide customers through an online vision test for prescription renewal and seamlessly transition them to eyewear purchase
Provide feedback and recommendations to continue to improve the omni experience for both customer and associate
Assist with testing, training and communicating new software features and omni experiences
Engage and pursue new business opportunities
Support new omni-initiatives as needed

Requirements

What you’ll need

Associate's Degree required
Previous optical retail experience is a plus
Having a valid ABO/NCLE Certification is preferred
Passionate about customer service, a people person
Ecommerce-savvy, enjoys shopping online and navigating digital and social environments
Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people
Organized and detail-oriented
Problem-solver mindset, resourceful and focused on customer resolution
Confident and comfortable navigating difficult conversations and able to properly escalate and/or follow-up

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solver MindsetOrganizedDetail-OrientedPositive AttitudeEffective Communication

Certifications

ABO CertificationNCLE Certification