Water Client Service Manager
Stanley Consultants
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $139,500 - $185,550 per year
About the role
- Serve as a primary relationship manager for municipal water, wastewater, and stormwater clients across the Chicagoland and Illinois market.
- Proactively identify, qualify, and pursue new water, wastewater, and water resources opportunities, including planning, design, programmatic, and advisory services.
- Develop client-specific growth strategies, including capture planning, opportunity tracking, and pursuit prioritization.
- Lead or support proposal strategies, positioning, messaging, and interviews in collaboration with technical and delivery teams.
- Expand Stanley’s footprint within existing clients by identifying cross-selling opportunities across multiple service lines and markets.
- Partner with technical leaders to develop integrated, client-focused solutions that address regulatory, funding, resilience, capacity, and system-performance challenges.
- Translate client needs into well-defined scopes, delivery approaches, and value propositions.
- Support alternative delivery, programmatic, phased, and long-term capital improvement planning approaches where appropriate.
- Actively represent Stanley in professional organizations such as AWWA, WEF, APWA, ASCE, IAWA, and water resources related industry groups.
- Maintain strong awareness of local and regional capital improvement programs, funding mechanisms (SRF, grants, federal/state programs), and regulatory drivers.
- Strengthen Stanley’s brand and visibility through networking, thought leadership, and strategic engagement.
- Collaborate closely with market leaders, technical experts, and project managers to ensure seamless handoff from pursuit to delivery.
- Provide input into market strategy, staffing needs, and growth priorities for the Illinois water market.
- Champion client satisfaction and long-term relationship health.
Requirements
- Bachelors of Science degree
- 10+ years of relevant experience in a consulting engineering or public works environment
- Proven track record of successful project and client development
- Posses knowledge of water supply, treatment, transmission and distribution, and storage facilities; and/or wastewater collection, treatment, and disposal and/or water resources including stormwater infrastructure, conveyance and flood control, bank stabilization and stream restoration, site drainage, and stormwater treatment BMPs
- Possess a working knowledge of funding sources for water, wastewater, and water resources projects
Benefits
- Member-Owned. Member-ownership is at the heart of our culture, aligning client satisfaction, company performance, and personal reward.
- Work-Life Balance. We realize there’s more to life than just work.
- Paid Time Away. Stanley Consultants offers numerous paid holidays, generous paid time off (PTO), parental leave, and professional development leave.
- Health Portfolio. We provide a comprehensive portfolio of health services including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources.
- Financial Health. We offer life insurance, short- and long-term disability insurance, identity theft protection, and many other benefits.
- Professional Growth. When your skills grow, so do we, which is why we offer tuition assistance, professional society membership, and more.
- Financial Rewards. We share our prosperity with members through company stock ownership, a generous 401K match, incentive compensation, and profit-sharing contributions to retirement 401K plans.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
water supplywastewater treatmentstormwater managementproject developmentclient developmentprogrammatic planningcapital improvement planningregulatory compliancefunding mechanismssite drainage
Soft Skills
relationship managementstrategic engagementclient satisfactioncollaborationcommunicationleadershipnetworkingproblem-solvinggrowth strategy developmentproposal strategy
Certifications
Bachelors of Science degree