Stanley Black & Decker, Inc.

Finance Collections Specialist

Stanley Black & Decker, Inc.

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution.
  • Contact account holders to arrange payment, payment plans, or settlement of accounts.
  • Recommend collection accounts for assignment to Collection/Legal.
  • Prepare accounts for placement and provide required documentation to support account placement.
  • Document collection attempts and activities in Salesforce or other repositories as requested.
  • Use commercially reasonable collection tactics to resolve accounts assigned to them.
  • Uphold integrity, discretion, and respect for confidential information at all times.
  • Perform other duties as assigned.

Requirements

  • A degree in Business or related field; bachelor’s degree preferred.
  • 3-5 years’ experience in collections required.
  • Exceptional customer service experience.
  • Strong analytical ability required to gather and interpret data in moderately complex situations.
  • Ability to prioritize duties and effectively manage time; strong organization skills.
  • Effective at performing detail-oriented tasks.
  • Exceptional written and verbal communication skills.
  • Self-motivated individual with the desire to succeed.
  • Proficiency with word processing and Excel spreadsheet software programs.
  • Knowledge of FDCPA is a must.
Benefits
  • Medical, dental, life, vision, disability, 401(k)
  • Employee Stock Purchase Plan
  • Paid time off
  • Tuition reimbursement
  • Discounts on Stanley Black & Decker tools and other partner programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collectionsdata interpretationpayment planssettlement of accountsdocumentation preparationdetail-oriented tasksanalytical ability
Soft Skills
customer serviceorganizationtime managementwritten communicationverbal communicationself-motivation