B2B Customer Service Representative
Stanley Black & Decker, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maryland, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $33,400 - $53,700 per year
Job Level
Junior
About the role
- Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs)
- Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
- Consistently improve and manage customer communication flow on promotions and product information
- Update, maintain, and analyze customer account profiles
- Maintain working knowledge of all company products, services, and promotions
Requirements
- 0 to 1+ years’ worth of experience within customer service; call center environment preferred
- Requires High School Diploma or its equivalent
- Proficient in Microsoft Office
- SAP & Salesforce preferred
- Interpreting KPI’s
- Patience and a Positive Attitude
- Willingness to learn and take initiative
Benefits
- Medical, dental, life, vision, disability
- 401(k)
- Employee Stock Purchase Plan
- Paid time off
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceKPI interpretationaccount management
Soft skills
patiencepositive attitudecommunicationinitiative
Certifications
High School Diploma