Stanica Realty Group

Customer Support

• Execute the Rehash, Cancel-Save, and Virtual Sales lead generation campaigns, targeting high conversion rates.
• Contact Sat, Not Sold (SNS) leads, offering strategic pricing adjustments to re-engage customers and drive conversions.
• Contact canceled sales, offering strategic pricing adjustments to win back customers and drive conversions.
• Utilize outreach strategies using all available Five9 tools—SMS, text, chat, email, rotating caller IDs, and creative messaging—to maximize consumer engagement and response rates.
• Negotiate cancelled sales and identify price points that convert while maintaining profitability on each job.
• Set qualified virtual leads for the virtual sales team, ensuring alignment with campaign goals and sales readiness.
• Expertly manage lead curation and reporting in Lead Perfection, ensuring compliance and efficiency while using Snowfly and LivePro to refine processes and maximize productivity.
• Serve as a feedback liaison to the Direct Sales Management team, providing actionable insights into improving field sales outcomes.
• Contribute to playbook development, dashboard reporting, and long-term campaign optimization.

Special Programs Sales Support Representative