Standard Bots

Technical Support Specialist

Standard Bots

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $120,000 per year

About the role

  • Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
  • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
  • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
  • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
  • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
  • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
  • Own ticket management processes and proactively recommend improvements where inefficiencies exist
  • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Requirements

  • Hold an Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
  • Have 2–4 years of experience in technical support, field service, or a related role in robotics, automation, or technology
  • Have proven troubleshooting skills with mechanical, electrical, or software systems
  • Bring a strong understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
  • Can explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
  • Approach every customer interaction with patience, empathy, and a genuine desire to help
  • Are highly organized and able to manage multiple open support tickets simultaneously without dropping the ball
  • Are self-motivated and resourceful — you find ways to learn what you don't know rather than waiting to be taught
  • Are comfortable with ambiguity and can adapt quickly in a startup environment where priorities shift
  • Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events
Benefits
  • Employee Stock Options
  • paid time off
  • medical/dental/vision insurance
  • life insurance
  • disability insurance
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingroboticsautomationmechanical systemselectrical systemssoftware systemsindustrial automationmanufacturing processestechnical supportticket management
Soft Skills
patienceempathycommunicationorganizationself-motivationresourcefulnessadaptabilitycustomer serviceproblem-solvingcollaboration