Standard Bots

Field Service Technician

Standard Bots

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $120,000 per year

About the role

  • Provide on-site technical support for customers including diagnosis, repair, maintenance, and optimization of Standard Bots robots
  • Perform installations, commissioning, and system integration at customer facilities
  • Conduct preventive maintenance visits and safety inspections to ensure optimal robot performance
  • Troubleshoot mechanical, electrical, and software issues both on-site and remotely
  • Provide remote technical support via phone, email, and video conferencing when on-site visits are not required
  • Train customers on robot operation, programming, and basic troubleshooting procedures
  • Document all service activities — including ticket notes, parts usage, and resolution details — in our CRM system
  • Manage spare parts inventory and ensure proper tools and equipment are available for service calls
  • Collaborate with internal teams to escalate complex issues and contribute feedback for product improvements
  • Achieve field service KPIs for ticket resolution and first-time fix rates

Requirements

  • 2–4 years of hands-on experience in robotics, industrial automation, or electromechanical systems
  • Associate degree or higher in a technical field, engineering, mechatronics, or related discipline
  • Strong mechanical and electrical troubleshooting skills with proven field service experience
  • Valid driver's license with a clean driving record and ability to travel extensively (60–80% field time)
  • Proficiency with hand tools, power tools, diagnostic equipment, and multimeters
  • Ability to read and interpret technical documentation, wiring diagrams, and schematics
  • Physical capability to lift up to 50 lbs. and work in various manufacturing environments
  • Excellent customer service skills with professional communication abilities
  • Able to systematically analyze problems within defined procedures and best practices to achieve appropriate resolution
Benefits
  • Employee Stock Options
  • Paid time off
  • Medical/dental/vision insurance
  • Life insurance
  • Disability insurance
  • 401(k)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
roboticsindustrial automationelectromechanical systemsmechanical troubleshootingelectrical troubleshootingsystem integrationpreventive maintenancetechnical documentationwiring diagramsschematics
Soft Skills
customer serviceprofessional communicationproblem analysiscollaborationtraining
Certifications
Associate degreevalid driver's license