Deliver a 2026 roadmap that scales Loop to more 211s and pilots peer-informed recommendation flows (“invisible intelligence”).
Strengthen product analytics and reporting (caller outcomes, connection rates, provider capacity signals) and ship improvements to the provider reports and dashboards.
Run discovery with 211 leadership and front-line specialists; validate/prioritize features that improve referral success and follow-up quality.
Stand up an experiment pipeline (hypothesis → metric → test → decision) for messaging, workflows, and matching logic.
Requirements
5+ years in product management delivering B2B2C/B2C platform products; evidence of outcome-oriented roadmapping and shipping impactful products.
Strong discovery skills with operational partners (contact centers, government, nonprofits, vendor-management, or similar).
Fluency with product analytics and experimentation (A/B tests, cohort analysis, metric design).
Excellent written communication (clear PRDs, stakeholder updates, decision memos).
Comfortable facilitating agile rituals and collaborating deeply with engineers and data teams.
Benefits
Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.