Customer Success Engineer

Stand Together

full-time

Posted on: 1/22/2026

Location Type: Remote

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About the role

Provide comprehensive onboarding and activation support to users and partner organizations.
Deliver structured live trainings, workshops, and individualized coaching focused on platform tools, workflows, and best practices.
Support campaigns, product launches, and other critical moments by offering real‑time assistance and issue resolution.
Identify adoption challenges, gather qualitative insights, and share informed recommendations with Customer Success and Product teams.
Develop onboarding frameworks, templates, playbooks, and training materials to enable scalable, repeatable activation processes.
Serve as a trusted and empathetic guide, ensuring new users feel supported and confident as they engage with the platform.

2+ years in customer onboarding, implementation, or activation roles with a proven training background.
Excellent presentation and facilitation skills; comfortable delivering both small-group and large-scale trainings.
Highly empathetic, patient, and solutions-oriented in customer interactions.
Strong organizational and project management skills; able to manage multiple activations at once.
Experience using LMS, webinars, presentation software, and basic analytics to measure adoption.
Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer onboardingimplementationactivationtrainingproject managementanalytics

Soft Skills

presentation skillsfacilitation skillsempathypatiencesolutions-orientedorganizational skills