Stainless

Technical Success Manager

Stainless

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Serve as the primary technical point of contact for Stainless's most strategic customers
  • Build and maintain strong relationships with technical stakeholders at customer organizations
  • Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
  • Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly
  • Track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously
  • Translate customer needs and feedback into actionable insights for the product and engineering teams
  • Develop deep expertise in the Stainless platform and stay current with customer use cases
  • Proactively identify risks to customer satisfaction and work to address them before they escalate
  • Conversely, also identify areas for expansion for the customer to use new products and services!

Requirements

  • You have a technical background (engineering, computer science, or similar) and can engage credibly with senior engineers at customer organizations
  • You have experience in technical account management, customer success, solutions engineering, or support engineering
  • You excel at building relationships and making customers feel valued and supported
  • You're exceptionally organized and can juggle multiple complex workstreams without dropping the ball
  • You have strong technical troubleshooting skills and can investigate issues methodically
  • You communicate clearly and effectively, both in writing and verbally, with technical and non-technical audiences
  • You stay calm under pressure and can manage difficult situations with empathy and professionalism.
Benefits
  • We offer competitive salary and generous equity grants.
  • Great healthcare coverage options (e.g., fully covered platinum plans).
  • Paid commuter benefits & similar.
  • Paid team lunch/meals during workdays.
  • Flexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer).
  • Flexible WFH and 1 month fully remote per year ("remote February").
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingengineeringcomputer sciencetechnical account managementsolutions engineeringsupport engineering
Soft Skills
relationship buildingcustomer successorganizational skillscommunication skillsempathyprofessionalismproblem-solvingmultitaskingcalm under pressure