Stainless

Customer Success Manager

• Serve as the primary technical point of contact for Stainless's most strategic customers
• Build and maintain strong relationships with technical stakeholders at customer organizations
• Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
• Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly
• Track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously
• Translate customer needs and feedback into actionable insights for the product and engineering teams
• Develop deep expertise in the Stainless platform and stay current with customer use cases
• Proactively identify risks to customer satisfaction and work to address them before they escalate
• Conversely, also identify areas for expansion for the customer to use new products and services!

Technical Success Manager