STAFFVIRTUAL

Customer Care Agent

STAFFVIRTUAL

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Receive service request for customers via phone and email using multiple software platforms
  • Monitor aging service calls, and provide timely updates to customer and vendors
  • Accurately invoice service calls with all required data
  • Work with 3rd party vendors and technicians to provide world class service to our customer base
  • Handle 25+ incoming and 20+ outgoing calls per day
  • Handle 40+ Service tickets per day
  • Invoice 10+ aged calls a day
  • Complete all assigned account/ region service call updates daily

Requirements

  • Positive, professional attitude and a team player
  • Oral and Written Communication Skills
  • Customer Service Skills
  • Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
Benefits
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
positive attitudeprofessional attitudeteam playeroral communication skillswritten communication skillscustomer service skills