Product Support Analyst
Staff Force Personnel Services
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Provide responsive and high-quality support to our customers for all our products;
- Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis;
- Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly;
- Collaborate extensively with internal team members to resolve client issues;
- Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.
Requirements
- 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
- Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
- Experience and/or knowledge of the parking industry are a plus.
Benefits
- Equal Opportunity Employer
- Applicant Privacy Notice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportissue resolutioncustomer managementoperating systemssoftware productsMicrosoft Office
Soft Skills
communicationcustomer advocacyprioritizationcollaborationresponsiveness