Staff Force Personnel Services

Account Manager

• Maintains regular contact according to targeted frequency with assigned accounts.
• Plan and schedule strategic customer in person visits.
• Attend and participate in industry and company conferences
• Fulfills regularly scheduled checklist of items to be covered with clients such as current company initiatives.
• Follows up on sales leads and develops leads.
• Develops and delivers sales presentations, product demonstrations, and proposals.
• Closes sales in a professional and effective manner
• Ascertains whether clients have successfully adopted products and services
• Evaluates product & service marketability in terms of customer’s technical needs
• Proactively obtains training on products, services, pricing models, contracts.
• Accepts personal responsibility for following up on deliverables owed to client.
• Introduces client to new company offerings and pricing changes.
• Identifies client issues, creates plan for follow-up and stays on top of these issues.
• Actively engages with other Account Managers for knowledge transfer throughout the team for continued growth in the Account Management role.
• Works with business development, marketing, customer service, and other internal departments to ensure accounts are well-served.
• Creates quotes to existing customers for T2 Systems’ products and services.
• Works to meet and/or exceed their annual financial quotas and renewal targets.

Executive Account Manager

Support Engineer

• Provide responsive and high-quality support to our customers for all our products;
• Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis;
• Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments;
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly;
• Collaborate extensively with internal team members to resolve client issues;
• Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.

Executive Account Manager

Product Support Analyst