Staff Domain

Customer Support & Sales Specialist

Staff Domain

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to customer enquiries via email with clarity, empathy, and speed
  • Identify buying signals and confidently close sales via live chat and follow-up
  • Proactively follow up unresolved or high-intent customer enquiries
  • Encourage and gather customer reviews at appropriate moments
  • Provide Level 1 B2B support to retail stores, including basic product, order status, and process enquiries
  • Escalate complex B2B issues to the appropriate internal teams when required
  • Support light operational tasks using Excel and Word
  • Follow existing processes while identifying opportunities for improvement over time

Requirements

  • Experience in customer service, ideally with technology or consumer electronics products
  • Strong written communication skills for both consumer and retail-facing conversations
  • Comfort with sales conversations and closing when appropriate
  • Confidence using technology and learning new systems
  • Working knowledge of Excel and Word
  • Service-first mindset with commercial awareness
  • Ability to manage both B2C and B2B enquiries in a structured, professional manner
  • Exposure to Shopify or related e-commerce platforms that support order management and customer transactions is a strong advantage but not required.
  • Knowledge of Missive or similar collaborative email/shared inbox tools is beneficial.
Benefits
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales closingB2B supportExcelWordorder managemente-commercecollaborative email tools
Soft Skills
written communicationempathyconfidenceservice-first mindsetcommercial awarenessprofessionalism