Staff Domain

Customer Service Administrator – Ecommerce, Shopify, Gorgias

Staff Domain

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond promptly to customer inquiries via email, chat, and other approved channels
  • Resolve customer concerns efficiently and document all interactions in the customer service system
  • Maintain updated records of customer interactions, transactions, and feedback
  • Coordinate with internal departments to fulfill service requests or resolve issues
  • Assist in onboarding new clients and guiding them through service processes as needed
  • Analyze service trends or recurring issues to support process improvements
  • Monitor customer satisfaction and gather feedback for continuous service enhancement
  • Ensure compliance with internal policies and service-level agreements
  • Prepare regular reports on service metrics and customer interactions

Requirements

  • Bachelor’s degree in Business Administration or any related field is preferred
  • 3+ years of experience in customer service administration or a related field
  • Strong written and verbal communication skills in English
  • Excellent organizational and time management abilities
  • Demonstrated ability to multitask and handle pressure in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Comfortable learning and using new software and digital tools
  • Ability to work collaboratively across functional teams
Benefits
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service administrationservice metrics analysisprocess improvement
Soft Skills
written communicationverbal communicationorganizational skillstime managementmultitaskingproblem-solvingattention to detailcollaboration
Certifications
Bachelor’s degree in Business Administration