Stadtwerke Potsdam GmbH

Head of Department, Customer Service, Billing, Accounting

Stadtwerke Potsdam GmbH

full-time

Posted on:

Location Type: Office

Location: Potsdam • 🇩🇪 Germany

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Job Level

Lead

About the role

  • Ensure the department operates efficiently, with a customer focus and economic viability
  • Drive the development and expansion of the area and support continuous process improvement
  • Lead your team in line with the company’s values and foster targeted employee development
  • Continuously develop and optimize business processes — with a focus on efficiency, quality and future viability
  • Proactively shape department-specific transformation projects
  • Ensure smooth coordination of customer service for grid billing, accounts receivable accounting for the grid, and market communication in the network system (currently kVASy)
  • Strategically and operationally manage the scope of services together with the grid company
  • Responsibility for budget planning, financial accountability and ensuring cost-effective service delivery

Requirements

  • A completed degree in Business Administration (BWL), (Business) Informatics, Energy Management/Economics or a comparable field
  • Alternatively, you can convince us with an equivalent qualification and several years of relevant professional experience in a similar role within the energy industry
  • Your professional experience includes customer service, billing and accounting in the grid/network area — especially with the kVASy system
  • Strong leadership experience characterized by a cooperative and appreciative leadership style
  • Your moderation and coaching skills enable you to constructively resolve technical, methodological and professional issues
  • Analytical thinking, process-oriented working and a proactive approach are among your strengths
  • Strong communication skills, empathy and a sense of responsibility, as well as enthusiasm for shaping processes and assertiveness
Benefits
  • 6 weeks' annual leave
  • Additional time off on Christmas Eve and New Year’s Eve
  • Company closures between public holidays
  • Options for sabbaticals
  • Subsidy for VBB or DeutschlandTicket
  • Access to employee swimming sessions
  • Coverage of optional occupational health examinations
  • Modern, height-adjustable workstations
  • Sports and employee events
  • Diverse personal and professional development opportunities
  • Discounts in various online shops via our Corporate Benefits portal

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
budget planningfinancial accountabilitycustomer servicebillingaccountingprocess improvementanalytical thinkingprocess-oriented workingcoachingmoderation
Soft skills
leadershipcommunicationempathyresponsibilityenthusiasmassertivenesscooperative leadershipappreciative leadershipproactive approachproblem resolution
Certifications
degree in Business Administrationdegree in Business Informaticsdegree in Energy Managementdegree in Economics