Stadtwerke Augsburg

Working Student, Human-Centered Business Development

Stadtwerke Augsburg

part-time

Posted on:

Location Type: Office

Location: Augsburg • Germany

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Salary

💰 €19 per hour

Job Level

Entry Level

About the role

  • You support the analysis and optimization of the customer journey across the entire company
  • Additionally, you assist in running customer- and employee-centered workshops and surveys
  • You are responsible for analyzing survey and interview data and presenting the results in a clear, visual way
  • You analyze KPIs that put customers and employees at the center
  • You prepare research and presentations on topics related to organizational and cultural development
  • You contribute to documenting organizational structures, processes, and interfaces

Requirements

  • You are a enrolled student in business/economics, the humanities, social sciences, psychology, or a comparable field
  • You can support us for at least 20 hours per week for a minimum of 2 years; full-time work is possible during semester breaks
  • You are familiar with common Office programs and with using survey tools
  • Ideally, you have already gained initial experience in process and project management
  • You have had first exposure to HR topics and customer analyses
  • You work in a structured way and demonstrate empathy, curiosity, and creativity
Benefits
  • Competitive pay of at least €19 per hour plus an annual special payment in the form of a Christmas bonus
  • A secure job with one of the region’s largest employers
  • Flexible working hours through flexitime models and mobile/remote work options
  • A range of services such as social counseling to support personal and family matters
  • Free use of local public transport on all lines of the Augsburger Verkehrsgesellschaft
  • Discounted employee rates such as the AVV company subscription (“Jobticket”), the Deutschlandticket Job for swa employees, and a swa carsharing employee rate
  • Discounts on electricity (€240/year incl. VAT) and heating (€200/year incl. VAT)
  • Opportunities for professional development through training and qualification programs
  • Employee sports programs, numerous sporting events, and company celebrations
  • The opportunity to actively contribute and take on responsibility
  • A family-like corporate culture with a strong swa “we” spirit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer journey optimizationKPI analysisprocess managementproject managementorganizational developmentcultural developmentsurvey analysispresentation skills
Soft Skills
empathycuriositycreativitystructured workcommunication