Stack Exchange

Digital Experience Specialist

Stack Exchange

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Design automated journey mapping - Design, build, and optimize end-to-end digital renewals journeys through partnership with our Salesforce team in the development of sequences through Sales Engagement
  • Create tech-touch programs that deliver timely messaging to customers, ensuring that they see value up to and during the renewal process
  • Optimize self-service by partnering with product and operations to streamline the renewals process
  • Monitor health scores and engagement of customers to trigger automated adoption and retention plays for accounts showing signals of risk
  • Implement automated upsell and cross-sell triggers to identify growth opportunities
  • Continuously test digital outreach solutions to assure that content and timing are addressing customer needs and improving renewal rates and customer satisfaction

Requirements

  • Three to five years of digital customer success or marketing experience with a focus on SaaS
  • Proficiency with CS, Sales, and Marketing automation tools
  • Strong ability to interpret dataset to identify trends in behavior, churn risk, and upsell/cross-sell potential
  • Excel in writing concise and powerful communications used in digital outreach that feel personal and drive action
  • Passion for efficiency; you enjoy finding ways to replace multiple manual tasks with scalable automated workflows
Benefits
  • Competitive Base Salary
  • Generous paid vacation
  • Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
  • Equity for all employees at all levels
  • Industry-leading health benefits that are applicable per country of residence for all our full-time employees
  • Company-paid Life Insurance
  • Home Internet stipend
  • Professional allocation for your growth and development
  • One-time allowance to assist with your home office setup
  • Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automated journey mappingdigital renewalsSales Engagementdata interpretationchurn risk analysisupsell triggerscross-sell triggersdigital outreach solutionsSaaS
Soft Skills
communicationefficiencyproblem-solvingcustomer engagementpersonalization