Stack Exchange

Senior Manager, Professional Services

Stack Exchange

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $220,000 per year

Job Level

Senior

About the role

  • Stack Overflow is expanding its Professional Services function to meet growing enterprise demand.
  • You’ll lead a Community Delivery team (already in place) and Forward Deployed Engineering team (yet to be hired).
  • Build the operational foundation, delivery playbooks, and commercial engine that scales from seven figures to eight.
  • Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering).
  • Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable.
  • Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team.
  • Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership.
  • Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable.

Requirements

  • Six to ten years in professional services, customer success, or consulting delivery roles within B2B SaaS, with at least three to six years managing individual contributors or leads.
  • Demonstrated experience launching or significantly iterating service offerings, you've built playbooks, and optimized for sales and delivery effectiveness.
  • Hands-on scoping experience and executive presence; you've sat across from customers, qualified requirements, written SOWs, and presented success roadmaps to the C-Suite.
  • Financial literacy to build utilization models, understand margin dynamics, and read a services P&L.
  • Executive communication skills; you'll join C-level QBRs and need to hold the room.
  • Experience in developer tools, knowledge management, or platform/API products where the buyer is technical.
  • Background in environments where services had to prove ROI to justify existence (PE-backed, high-growth SaaS, or turnaround situations).
  • Familiarity with MCP, RAG architectures, or enterprise AI deployment. You don't need to code, but you need technical credibility.
Benefits
  • Competitive Base Salary
  • Generous paid vacation
  • Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
  • Equity for all employees at all levels
  • Industry-leading health benefits that are applicable per country of residence for all our full-time employees
  • Company-paid Life Insurance
  • Home Internet stipend
  • Professional allocation for your growth and development
  • One-time allowance to assist with your home office setup
  • Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
service offeringsplaybooksutilization modelsmargin dynamicsSOWsAPI implementationscustom prompt engineeringfinancial literacydeveloper toolsenterprise AI deployment
Soft skills
executive presenceexecutive communicationcustomer successleadershipoperational managementquality reviewsproblem-solvingcollaborationpresentation skillsstakeholder management