Stable

Customer Support

• Provide email support and manage customer relationships through email correspondence and ticket resolution
• Gain deep understanding of product and communicate knowledge to customers via email
• Influence product by communicating customer and operational needs to CX team
• Follow playbooks and update documentation to drive best practices for email resolution
• Collaborate with customers via video call for complex issues
• Quantify and track day-to-day issues through issue tracking tools
• Update internal documentation when processes change
• Work closely with CX team to provide customer feedback to improve experience

Customer Support Specialist