STÄUBLI

Senior Engineer – Service

STÄUBLI

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

TCP/IP

About the role

  • Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24/7 basis within the agreed SLA
  • Promote STAUBLI services, continuously improve customer relationship and report leads to service sales.
  • Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
  • Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
  • Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance.
  • Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
  • Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
  • Daily reporting to the Local Manager to update status & availability.
  • Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
  • Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
  • Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
  • To work on Service CRM & update the activities/opportunities/Service requests in CRM portal.

Requirements

  • 4-5 years of experience in robotics, or industrial automation industry.
  • B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.
  • Basic Mechanics (drafting skills)
  • Automation concepts (PLC, Drives etc.)
  • Industrial Electrical concepts & circuitary
  • Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc)
  • Computer communications (industry oriented)
  • Experience with diagnostics tools, electric circuits & mechanical systems.
  • Proficiency in understanding PLC programming /industrial automation.
  • Sensors and actuators technologies (electric, and pneumatic)
  • Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…)
  • Proficient in multiple languages –Indian languages. English is must.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
roboticsindustrial automationPLC programmingdiagnostics toolselectric circuitsmechanical systemssensors technologiesactuators technologiesnetworking protocolsbasic mechanics
Soft Skills
customer relationship managementcommunicationtroubleshootingproblem diagnosisreportingcoordinationcustomer satisfactiontrainingtime managementsales generation
Certifications
B.E.B. Tech.NTTF