St. Mary's Center

Compliance

• Serve as the primary Salesforce Administrator for St. Mary’s Center.
• Build and maintain flows, automation, validation rules, permission sets, page layouts, and user profiles.
• Develop and maintain dashboards and reports for leadership, Program Directors, and funders.
• Manage data imports, exports, deduplication, and routine system cleanup.
• Troubleshoot system issues and coordinate with Salesforce Support or consultants.
• Conduct routine data audits in Salesforce, HMIS Clarity, and future EHR systems.
• Ensure compliance with HUD HMIS Data Standards, Alameda County Coordinated Entry requirements, Area Agency on Aging (AAA) documentation standards, and CalAIM.
• Build dashboards and reporting frameworks that support program outcomes tracking, contract compliance, and internal performance metrics.
• Provide daily user support for Salesforce, HMIS, and related systems.
• Train staff on documentation standards, data quality expectations, and system updates.

Data Systems Compliance Manager

Program Manager

• Oversee the agency’s clinical programs, ensuring impactful service delivery, programmatic innovation, regulatory compliance, staff development, and alignment with best practices in aging, homelessness, and community building spheres.
• Manage manager-level teams in Senior Housing and Mental Health Services, representing approximately 12 professional and paraprofessional staff who work to find, support, and house Seniors; create a supportive community environment that improves physical and mental health; and engage in data collection and analysis to support ongoing improvement in program design and delivery.
• Lead the development, implementation, and ongoing refinement of a specialty mental health program tailored to the unique needs of acutely low-income and unhoused Seniors, ensuring alignment with Medi-Cal and behavioral health standards.
• Ensure that all services and programs are designed and delivered in full compliance with the requirements, goals, objectives, outcomes, and standards of public and private funding sources.
• Develop work plans with managers to ensure program staff are on track to meet goals.
• Attend all relevant funding source meetings, training, and events regularly to stay current on contractual-related matters.
• Provide support to the Preschool and Community Outreach & Services departments as needed, offering clinical guidance and interventions when situations require additional expertise.
• Coordinate with Development and Finance teams to prepare program budgets, financial and narrative, and timely reports – demonstrating achievement – as required by public and private funding sources.
• Develop, convene, manage, and maintain effective community partnerships and engage through Operational Agreements and Memoranda of Understanding.
• Analyze client satisfaction and program effectiveness (internal tools/external trends), report findings to the Executive Director, and develop new evaluation/feedback systems as needed.
• Provide 24-hour on-call coverage for emergencies, either directly or through delegation.

Data Systems Compliance Manager

Clinical Program Director